Virtual Presentations Don’t Have to Suck – 10 Tips so you don’t suck!

We were thrown into the virtual world kicking and screaming. Virtual meetings, virtual presentations, and virtual happy hours have become the norm. 

So, there are few things to keep in mind when facilitating virtual meetings/presentations AND when you are part of the audience. Here are some of them:

As a presenter, I don’t want to: 

  1. Look up your nose
  2. See you walking around your house
  3. See your cat in front of your camera
  4. Hear your dog barking 
  5. See a silhouette of you because you are sitting with a window behind you
  6. See you disappear into your virtual wallpaper – or watch various body parts appear and disappear.

And those are just a few observations and complaints from the presenters, not the audience.  

For myself, the number one challenge is remembering to look at the camera during the presentation. It is critical to make eye contact with your audience to help keep them engaged. Think about it, in a live presentation, if the presenter never makes eye contact with you, would you feel that the presenter cared about you or their presentation?

As to the audience, many things cause an extreme disconnect, and in some cases, disrespect – however unintended. 

My top three are:

  1. Audience members do not have their camera on. To a presenter, this gives the impression that you are not paying attention, are disengaged, and, more than likely, multi-tasking… taking the dog for a walk? making lunch? answering emails? You may or may not be doing any of these things, but it appears as though you are!  
  2. They forget that a virtual meeting/presentation is a professional event. Not taking into consideration the camera angle, personal appearance, or background that others are seeing. Many participants show up – often late – while driving their car with their phone in their lap.  
  3. You are forgetting to mute the audio line when not talking. Every noise in the background – dogs barking, kids screaming, car horns honking, Starbucks espresso machines screeching, etc., will be heard by everyone else in the virtual meeting – and be distracted and disconnected because of it.

These are the kinds of things that make virtual events suck. But here’s the point – a Virtual ANYTHING does not have to suck! And it is the presenter’s responsibility to make sure it doesn’t suck by engaging the audience.  

If you are the presenter or running the virtual meeting, here are eight tips to not suck and engage your audience. As a special bonus, two tips on how to improve your internet speed and stability. 

  1. Eye contact: Raise your laptop or desktop monitor, so you are eye-to-eye with the webcam. You can achieve this by a stack of books under your laptop to raise it to your eye level. Also, remember to look into the webcam 70% of the time. This will increase the engagement with the audience. 
  2. Stand up: Standing up in front of an audience and delivering your content is how presentations, preCOVID-19 were done, so why should they be any different when giving a live virtual presentation? When we are standing, we increase our energy and passion. Go out and buy yourself a standing desk, a desk riser, or use your MacGyver skills. A colleague took a basket and a lobster pot and put their monitor on top of it to stand and deliver their virtual presentation. 
  3. Purchase a good microphone without breaking the bank. Suppose your internet is running as it should, but the audience can’t hear you well, or there are crackling noises in your microphone. In that case, your audience will stop listening to you. You can get a decent microphone for under $100.00, and it is worth the investment.
  4. Breakout Rooms: If you are using Zoom, MS Teams, Gotomeeting,com, or Cisco Webex, utilized the breakout rooms for discussions, role-play, brainstorming, debates, strategy discussions, improv exercise, or anything that requires a minimum of 2 people. 
  5. Polling questions: Poll the audience frequently and often to ensure they understand the concepts and content you deliver. Also, get to know your audience with some demographic information. 
  6. Conferences IO: According to their website, Conferences i/o improves attendee engagement, participation & learning by empowering audiences to interact in real-time during presentations. In Conferences IO, you can ask multiple choice questions, short answers, numerical average, or brainstorming ideas. There is also a Q&A feature where someone can ask a question, and if others think it is a good or bad question, they can vote it up or down. I am starting to use more of Conferences IO than having the audience submit answers to my questions via the chatbox. The reason is that after your session is over, you can download a report to review and to give it to your client. Now they have something tangible to review from your presentation.
  7. Use a multi-camera shoot: When you are looking at your webcam, switch to another camera, and go back and forth. The audience will likely still be engaged because they get different video angles, which helps them pay attention. Go old school, use your 2nd camera, and focus on a flip chart or whiteboard in your office. That will raise some eyebrows and make it way more interesting and fun. 
  8. Simplify your slides and tell more stories:  When I say simplify, think like Abe Lincoln. Abe wrote the Gettysburg address using only 272 words, which, if spoken 100 words per minute, Lincoln spoke for just under 3 minutes. Former Secretary of State Edward Everett spoke before Lincoln, and he spoke for two hours. Use fewer words on your PowerPoint slides and tell more stories. That is how you keep the audience engaged. A data dump of faces and figures shoved on a PPT slide with the font size of 12 is just another way of telling the audience to read their email and play their favorite app game.  
  9. Know your minimum internet speed, upload bandwidth, and network latency:  The minimum internet speed should be 200 Mbps, upload bandwidth of 1.5 Mbps, and network latency should be less than 100 ms. Per Netflix’s website, latency refers to the time it takes for data to travel from a user’s device to the server and back – will be measured on both unloaded and loaded connections. Unloaded latency measures the round-trip time of a request when there is no other traffic present on a user’s network, while loaded latency measures the round-trip time when data-heavy applications are being used on the network. For example, your unloaded latency is 25, and your loaded latency is 50, that is good. However, if your unloaded latency is 25 and your loaded latency is 175, which is not good, and you are suffering from BufferBloat, which can cause your Zoom meetings to buffer or freeze, even though your speed is 300 Mbps. Check with your internet provider. 
  10. Improve your internet speed: You can improve your speed by 
    1. shutting down any program running in the background like Dropbox and a File backup app.  
    2. If your hard drive is almost full, then move files off your hard drive to an external drive. Free up more space. 
    3. Reboot your modem and router once a week.

I have been working with three regional salespeople for a manufacturer in the Midwest to give a more engaging virtual presentation. These are the tips and techniques I have been sharing with them to continue to do their job and engage their customers and prospects. 

If you would like me to work with you or your team on how do give a more engaging virtual presentation, please email me at peter@petermargaritis.com and put in the subject line,Virtual Presentations Don’t Have to Suck.

Taking An Innovative Approach To Communication In The Corporate World

What makes a company or corporation great? What is it that makes them truly stand out among their competitors?

Excellent, innovative, and effective communication. This kind of communication invites Productivity, Adaptability, Stronger Relationships, Successful Negotiations, and it brings an end to tired, useless jargon that derails, distracts, and limits every situation.

What is needed is an innovative approach that creates excellent, open, and effective communication, both internally and externally, during the organization’s day-to-day inner workings.

And that innovative approach is found in the principles of Improvisation. Yes, that’s right, Improv. Improv is much, much more than comedy. It is a unique and powerful approach that promotes a simpler, more positive, and effective way to communicate, collaborate, and cooperate as a team – whether with your internal people or external constituents.

At its foundation, Improv is leadership in hyperdrive. 

IMPROV INVITES PRODUCTIVITY  

The foundation for effective leadership is active listening. When leaders listen to their employees and engage them using the skills learned from improv, growth happens.

Improvisation promotes cooperation, and with greater collaboration, productivity goes up. The principles of improv fundamentally create productive interactions because they force people to truly listen to one another. Many companies are discovering the powerful effect this has on the way teams work together. It also has a profound impact on the way clients feel. It shifts the atmosphere of the entire corporation into feeling more energized and in sync.

IMPROV INVITES ADAPTABILITY

In today’s dynamic market, companies need to be adaptable, and learning improv is great for business. The next generation wants to have fun. It has struck the right nerve amongst the younger generations who have taken improvisation classes in business schools and watched the popular show Whose Line is it Anyways. They are driving the face of corporate solutions by sparking creative thinking and ending the corporate jargon that has left innovation stale.

“Yes, and…” is the glue that holds it all together. It is the essential skill used when two people stand on stage to improvise and ADAPT. It is all about adaptability.  They are not allowed to tell each other no.

Replacing the words ‘No’ and ‘yes but” with the improv phrase “yes, and…” will invite active listening, valuable input, and teach how to adapt in the moment for the greatest results! That phrase communicates so much. It is supportive and respectful. It focuses on the conversation rather than shutting it down. It shows you are listening to the other person and trust what they have to offer. “Yes, and…” ties all the fundamental principles of effective communication and adaptation into a practical and productive two-word tool that will cause companies to stand up and standout.

IMPROV BUILDS STRONGER RELATIONSHIPS

Have you ever watched preschoolers play with blocks? They take turns stacking them on top of each other until the blocks get too high, and they topple over – or they like to watch it fall and knock it over on purpose. But the point is that both of them have an agenda. They each want to pick up a block and put it on the tower, and each one probably has an idea about what the tower will look like, but they keep building until they can’t build anymore.

A successful relationship is birthed in the same way – one block at a time – first collaborating, then sharing, and building on each new ‘block’ with a shared vision in mind. That is how you connect with other people.

We are more likely to succeed in our relationships when both parties can envision a common goal. Improvisation teaches us to set aside our agendas and ego and take whatever the other person gives you and go with it. There’s that glue again, “Yes, and…” Successful people all intuitively do this in building strong relationships – they don’t realize they are doing it and using improvisation to make it happen.

IMPROV CREATES SUCCESSFUL NEGOTIATIONS

To succeed in negotiations, we need to drop our agendas long enough to listen—and with respect for all involved truly. It is valid for formal negotiations around a conference table and is the way to success in the daily negotiations of life and career —during a chat with the boss or with one’s spouse, or with a child. This is the kind of straight talk we can cultivate that truly will make the most significant difference.

Six Principles of Improvisation

These six skills will ensure every negotiation has the potential to end with a positive solution: 

1. Take your ego off the table.
2. Respect the other party.
3. Be in the moment (focus).
4. Listen to the other party’s needs and wants. 

5. Adapt to the situation.

6. Yes, and… 

These steps genuinely help in removing emotions from the table. Anthony K. Tjan wrote in a Harvard Business Review blog, “Time and emotion — these are the two things most often wasted during a negotiation. ”And he is very right.”  

We tend to react emotionally and negatively to any points of negotiation that oppose our agenda. And that wastes time. When our negotiation goals are so firmly anchored that we cannot budge, it becomes hard to see any common goal as a solution. Instead, emotions kick in, and egos inflate—and we cease to listen. All we hear is our voice in our head, trying to find a way back to what we want.

  • Tom Yorton was once in the corporate ranks before becoming CEO of Second City Communications, the business solutions division of the world-renowned improv comedy company, The Second City. He had this to say in a recent Business Innovation Factory article, “But my experience – and in fact, my scars – are from bumping up against the same organizational hurdles that improv is so effective at helping companies get over – challenges that include connecting with customers, engaging employees around change, moving into new markets, innovating new products and services, working without a script.”

It is something brought to the table that was unexpected. It halts forward momentum. It is something that doesn’t neatly fit inside the box of your agenda.

  • Daena Giardella teaches an improvisational leadership class at MIT’s Sloan School of Management. She spends an entire lesson on teaching how to avoid using the most common block, the “yes, but.” In an NPR article, she points out, “Even though you say, ‘Yes,’ the but says, Yeah, but that’s not valid because here is the better point.”

Negotiations can quickly come to a grinding halt when “yes, but” comes to the table. It is when emotions get heated and time gets wasted. 

Time to remember the 6 principles of improvisation! 

END USELESS JARGON 

We all have some of our favorite “buzz words” we like to use, and some we can’t stand. They are great at creating imagery, but is it the kind of imagery that allows everyone to be on the same page? Think about a few of these common corporate buzz words used in many meetings and emails during the day-to-day. Do they create a clear path, or is there just a buzz in the room? Here are some common buzzwords and what I think of when I hear them:

  • Benchmarking: my photo on a bus stop bench
    Back of the Envelope: we need more legal pads 
  • Go the Extra Mile: a sweaty dude 
  • Best Practices: a Hallmark card 

None of these buzz words mean anything anymore. Too many of them in the conversation, and the listeners, if they are even that anymore, tune out. They are empty words and provide very little clear direction and no focus that employees can rally behind. With no clear path, stress increases, and productivity goes down. It becomes everyone doing what they think ‘best practices’ means.

What if we replaced the jargon with more direct and more precise speech? A company that states the customer service policy as “we strive to provide top-notch service to all of our customers” can be replaced with “we listen to the customers and meet their expectations.”

“Yes, and… let’s hold a quarterly brainstorming session with all the employees to think of ways we can show the customers we are listening.”

IMPROV IS LEADERSHIP IN HYPERDRIVE

Improvisation promotes innovative thinking by taking the conversation and pushing it forward into the future. That is what a good leader does. Ed Herbstman, a co-founder of the Magnet Theater, a New York-based theater conducting corporate training, has even helped teach courses for companies like Google. He said, “When you’re the person saying yes to other people, they start to bring you their best ideas. When you’re meeting things habitually with ‘yes, and,’ with an energy of agreement, you transform the way people perceive you.”

When more people are willing to speak up with their ideas because they know they will be heard, employees take a more vested role in the job they have. Their performance goes up. People get excited about seeing their vision, no longer just the “head honcho’s” vision, begin to take shape. It sets companies up on the stage while others are left looking for a chair in the audience.

Excellent, innovative, and effective communication that makes a company great and genuinely stands out among its competitors requires excellent, creative, and effective communication.  

It invites Productivity, Adaptability, Stronger Relationships, Successful Negotiations, and it brings an end to tired, useless jargon that derails, distracts, and limits every situation.

And can all be found in the innovative approach of Improvisation.

If you would like to discuss having me facilitate an Improv is Leadership in Hyperdrive workshop to your organization, contact me at peter@petermargaritis.com and in the subject line put “Improv is Leadership in Hyperdrive.”

Awakened to Change! An Improvisor’s Journey

In a recent conversation with a colleague about social justice reform and eliminating racism, I made the comment that racism is something you learn over time through your family, culture, and your environment.  Growing up in Lexington, KY in the 1960s through the early ’80s, I witnessed racism in a variety of ways. However, I never thought of those actions as racist because they were commonplace and part of the family, culture, and environment. The reality, however, and I am sad to say it – is that at one point in my life, I was a racist. 

It was in early 1984 when I recognized that my thoughts and attitudes had begun to change.  I was the new general manager of Ken’s Pizza in Griffin, GA.  When I asked people if they knew where Griffin, GA is located, most did not, so I would respond, “somewhere between Atlanta and the Civil War”. The reason for that reference came from an encounter I had with two customers on my first day as a general manager.  It went like this:  after our lunch rush, two little mature ladies called me over to their booth.  I walked over and introduced myself and asked if they like their pizza.  They both said that they enjoyed the pizza. Then one of the ladies looked me in the eye and said, “It is nice to have a white general manager for a change.” I was stunned and said, “excuse me I need to get back to work.” 

It was 1997 when I realized that my opinions, attitude, and mindset had totally changed.  The realization came to me during a conversation with my father about the potential hiring of Tubby Smith, African American, to be the new basketball head coach at the University of Kentucky.  My father swore that there would never be a black Head Coach at UK. When I pointed out that Tubby was an assistant coach at UK from 1989 – 1991 he said that being an assistant was okay.  Turns out my dad was wrong. Tubby Smith was hired as the Head Coach at UK in March 1997.  It is a little ironic that my father said that because he told me a story about his Greek stepfather trying to open a second business in Harlan, KY in the ’50s, only for it to be burned to the ground by the KKK because a Greek could only have one business. A perfect example of some self-appointed superior group telling someone else, they are not allowed to do something. 

That was also the year I was introduced to improv comedy.  As I began to recognize that improv was more than just being funny – that it is really a leadership philosophy and way of life – my awareness, attitudes and beliefs began to change dramatically. The Improv concept of Yes! And teaches us to suspend our judgment, park our ego, listen to understand, and to be empathetic.  

Yes! And, and Improv isn’t about pushing a tired old belief forward just because this is the way it always has been. It isn’t about looking at others as second- or third-class citizens and making decisions based upon stereotypes. It is not about listening and only responding to push your tired and outdated agenda. 

Yes! And is just the opposite – with a lot of empathy. Empathy is not putting yourself in someone else’s shoes. Empathy is trying to understand how that person feels in their shoes.   

Yes! And, and Improv is about humanity. No matter someone’s race, everyone is a human being, coming from a wide variety of backgrounds & cultures. These people are sons, daughters, fathers, mothers, oxygen breathing, emotional humans. It is about acceptance and moving forward.  It is about trying to understand how the other person feels in their shoes.  When was the last time you tried doing that by suspending your judgment, parking your ego, and truly listening to understand rather than just responding? 

Last year, an African American friend of mine and I were talking just before my family’s annual vacation to Sanibel Island, FL in August. Just before we hung up, he said, “Be careful that you don’t get too dark, the police might pull you over.” I can’t imagine getting pulled over just because of the color of my skin, but we see and hear about it all the time. What would I feel like if a police officer pulled me over just because of the color of my skin or that he/she simply could?  Especially when I knew that I had done nothing wrong. 

My favorite conference to speak at was the National Association of Black Accountants, and I spoke there for 5 years in a row.  I remember the first time I was there; I was walking the halls with an African American woman who asked me, “Don’t you feel nervous?” I replied, “By what?” She said, “You know, you kind of stand out from almost everyone attending.” I replied, “When I see someone who is a different color than me, I try to see them as who they are – father, husband, wife, mother, son, daughter, who is trying to make the best life for them and their families, just like I am trying to do. 

A female colleague shared a story with me about traveling the east coast on business, missing her Amtrak train, and having to walk into a small town in Connecticut in a notably ‘bad’ area.  As she was leaving the train platform, she saw a group of young black men heading toward the platform – and her – through an empty parking lot. She admittedly had a moment. A moment of fear based on familial and cultural conditioning.  And then she stopped.  Changed her thought – that moment – to one of gratitude, and instead of being afraid, she walked up to the young men, dropped her bags and thanked them for coming to her rescue.  They gathered round her and helped her find a place to stay for the night – exactly what they had intended when they first saw her. 

Being silent and not enacting positive change is not the way to create change, especially in difficult times like these. There are too many leaders who think they are leaders when they are not.  As I heard Simon Sinek say during an interview, “Leadership has nothing to do with your title. Leadership is the positive effect you have on another person.”  

To enact positive change in the elimination of social injustice and racism, white people need to quit talking and start listening. We need to hear the conversation for what it is, not what we want it to be. We need to take an improvisor’s mindset to search for a solution versus creating a bigger divide for our own self interests. I have heard many of an improvisor say, “if everyone would just take one improv course, this world would be a better place.”

This is an example of Leadership in Hyperdrive: Powered by Improv™. If you would like to learn more about how improv is a powerful leadership philosophy, please contact me at peter@petermargaritis.com

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Improvisation is the Fulcrum to Leveraging Your Greatest Asset

Do you know what your greatest asset is as a CEO, CFO, or partner in an accounting firm? If you answered your employees, you would be correct. Leveraging your greatest asset means multiplying the productivity of that resource without a significant input. Each one of your employees can be leveraged by incorporating improvisation to create positive results in a business economy that favors innovation.

Creativity is the Foundation of Innovation

When I hold creativity workshops, the common theme I run into is that people think they have bad ideas. I say, bad ideas lead to good ideas and that having no ideas leads to nothing. In order for creativity to flow, the inner critic inside of all of us has to be silenced. The inner critic is that voice that says you will fail. It is the voice that says they will think your idea is stupid or that, if your suggestion is not used, you are a failure.

When you get a whole office being dictated by a collective force of inner critics, you end up dead in the water because today’s market is based on the current innovation running all around the world.  You get stuck doing the same thing as last year and the year before. It has become a race to see who will meet the shifting needs of the rising generations in both your external and internal customers.

Many times, when we leverage sales, we will upsell or upgrade, throw in a bonus right before the sale. It yields a greater profit. To, leverage the profitability of your employees you are looking for a way to silence their inner critics and release a collective flow of creativity so innovation can lead the way.

Improv Silences the Inner Critic

There are unlimited team building workshops and activities we send our employees on. But most people will attend because they are required and as soon as Monday rolls back around, it is back to counting beans and pushing papers. There was no real connection made between the employees and the events have become more of an excuse to have fun, as a type of paid for bonus rather than applying real team building principles. The inner critics remain alive and creativity dead.

What if you brought in a completely new approach? What if the organizational status is left out of the room when brainstorming ways to innovate the processes and what if everyone’s ideas are respected? What if you began to approach employees using the skills of improv?

The concept of improv is more popular now off stage. Business schools are rapidly adding improvisational acting classes to their curriculum. Kip Kelly is the Director of Marketing and Business Development at UNC Executive Development. He wrote a paper on leadership agility and how to use improvisation to build the critical skills needed in our rapidly evolving business climate. In response to how to develop agile business leaders, he hit the nail on the head. “While knowledge and experience remain critical, it is becoming increasingly important to develop leaders with the ability to deal with ambiguity and change, to lead and foster innovation and creativity, and to make and implement decisions quickly.

The Principle of “Yes, And…” Promotes Creativity

Focus on creating a culture that encourages bad ideas! Better yet, throw out a bad idea on purpose to see what your team does with it. Lead by example. Bad ideas lead to good ideas and though it may be intimidating for a first-year analyst to be tossing ideas around with the CFO, try to start incorporating regular brainstorming sessions.

Their inner critic will probably go crazy. But when that one person speaks up and throws an idea in the hat that doesn’t fit in the budget right now, how you respond will make or break the climate you are trying to cultivate. “Yes, that is a good idea, but… that won’t work right now. Anyone else?” Saying “yes… but…” shuts things down. Listen to the difference when you use the “yes, and…” approach.

Yes, that is a good idea, and I think that is worth looking into more. How can we make this something we can jump on even quicker?” Maybe the event can be scaled down. Maybe it can be planned for in the future. “Yes, and…” is about being agreeable and continuing the conversation. When the conversation is continued, you are promoting an atmosphere of acceptance and possibilities, not one of rejection and defeat.

Every effective leader knows how to leverage their greatest asset. It may be by implementing regular brainstorming sessions, mind mapping, and even bringing in improv educators to improve communication within the workplace. When employees communicate better, get along better, and have a more open line of communication all the way up the chain, productivity goes up because innovation is flowing through a strong current of acceptance. 

Focus on creating a culture that encourages bad ideas. Bad ideas lead to good ideas. No ideas lead to nothing. 

At Last, The Secret to Active and Authentic Listening

Have you ever had a conversation with someone – and you know the entire time that they are not listening to you? You can feel it in their energy, you can hear it in their tone, and you can see it in their body language.  They’re leaning back, with the “deer in the headlights” look; and if you look down at their feet, they are pointed to either the left or right because they want out of the conversation. Or, perhaps they are not listening to you because they have an agenda to push and they are just waiting for their turn to talk? 

If it’s about their agenda, then their body language is the exact opposite from before – leaning forward, rolling their eyes, and trying to make themselves taller with their feet pointed at you. They have something important to say, and they are either waiting for you to stop talking or better yet, they rudely interrupt you. Any of this sound familiar?  We’ve all been on the giving and/or receiving end of poor listening – how does it make you feel – and how are you making others feel? 

I used to be a terrible listener.  My over-inflated ego was driving the scene and I wanted my ideas to be accepted by all. Arrogant I was (think ‘Yoda voice’). 

Then, I was introduced to, and stepped into, the world of improv. One of the very first lessons I learned, was that to be successful in the art of improv, you need to “listen to understand,” aka, active listening. Listening to understand means you park your ideas, your biases, and eliminate all distractions. You suspend your judgment (set your ego aside), so you can focus on listening to what the other person is trying to communicate while managing your emotions. It is authentic.

Easy enough, right? WRONG!

Listening to understand is a skill that needs ongoing practice and strengthening. Over the last 20 years, I have become a better listener, with plenty of setbacks. In my book, Improv Is No Joke: Using Improvisation to Create Positive Results in Leadership and Life, I share this story.

Let’s say a CPA has a client across the table who is pouring out her angst about what’s keeping her up at night. The client is making it clear what she needs and wants, but the CPA is thinking of the services that they came in to sell and is waiting for their opening.

“Well,” the CPA tells the long-faced client, “we have this new product here that we’ve developed…”

The client wonders whether the CPA was listening to her – and he wasn’t. He was waiting to deliver a sales pitch. Far better if he could have put those products and services to the side and truly heard his client’s wants and needs and asked questions to learn more about them. A real conversation results in a meeting of minds. That’s the way to a genuine sale—one that’s a real fit.

We all can strengthen our listening skills if we work on them every single day. And when we do this consistently over time, you might just hear a client, customer, or co-worker say, “

“I am not sure why I told you that?” Or, “do you mind if I rant about a situation that happened to me without judging, only listening”? (Google – “It’s Not About the Nail”.  This is a perfect video to understand my last sentence.)

The other critical part of listening is empathy.  Empathy is being fully present and listening deeply to understand what they are saying from their point of view. In the Forbes.com article, Empathy Is an Essential Leadership Skill — And There’s Nothing Soft About It by Prudy Gourguechon, she states, “Empathy is the ability to understand another person’s experience, perspective, and feelings. Also called “vicarious introspection,” it’s commonly described as the ability to put yourself in another person’s shoes. But make sure you are assessing how they would feel in their shoes, not how you would feel in their shoes.”

Learning how another person feels in their shoes is critical and challenging to becoming a better listener.  We need to ask many questions – many good questions – to understand the other person’s situation and feelings. We all come from different backgrounds, ethnicity, and race. As a friend of mine, Dino Tripodis, once said, “we are the sum of our experiences.” Take the time to understand the other person’s journey, listen and learn, and think about how you may need to change your mindset based on the information you are receiving. 

If you would like to discuss ways that you can improve yours and your co-workers listening skills, please contact me at peter@petermargaritis.com and in the subject line put – At Last, The Secret to Active and Authentic Listening