Pam Devine has graced her presence as the guest on today’s show. She is from New England but now has her life in Baltimore. Her favorite quote is from Tom Hood that is, “L is greater than or equal to C.”

She has been part of the Business Learning Institute, an affiliate of the Maryland Association of CPAs. This organization focuses on leadership, strategy and communication, the skills that make better business professionals. Learning is what give the organization a competitive advantage and has the saying “The learning curve is truly the earning curve.” The organization gives the team within an opportunity to grow by attending various conferences. The organization is also redesigning their office environment in a way wherein it can promote a more collaborative open learning environment expose to different levels from CEO to junior members.

One of the important conferences in topic was the Bersin Conference, which talked about leadership. It talked about learning architecture and how learning has changed from more than just education. In order for an organization to have a truly competitive learning environment, the conference introduced the Four E’s:

• Education
• Exposure
• Environment
• Experience

It discussed also the way to think about a systematic approach to learning encompassing all of the Four E’s. Pam gave the CPA Day in Annapolis event as an example. Here, CPAs get to have a new environment outside the office to learn. CPAs can be exposed to meet various people and legislators and have the opportunity to understand what is going on in the legislative environment. Lastly, CPAs gain the experience at the end of event.

It mentioned also the importance of making the architectural learning environment work, which is composed of curious employee, network employee, holistic employee, agile employee and innovative employee.

Pam would like to share to the listeners of this podcast the quote “Train your people and they are 92% more likely to stay and be loyal.” It is better to invest in one’s future and gain loyalty.

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